Cancellation Policy
Orders cannot be cancelled once the product has been shipped. For returns, please contact our customer service for return shipping instructions. Please note that refunds will not be issued for refused deliveries (unauthorized returns will not be accepted and may be destroyed).
Exceptional Circumstances
In certain cases, we may be able to reroute the shipment back to our warehouse. However, customers will be responsible for the carrier's return cost and a restocking fee (ranging from 10%-25% depending on the product).
Shipping Policy
Orders in stock are typically shipped within 48 hours of order confirmation. Delivery can be expected within 3-7 days after shipping. Please note that this timeline may vary in cases of severe weather or other unforeseen circumstances.
Return Policy
Return Window
Due to the specialized shipping required for our lift chairs, returns are accepted within 14 days from the purchase date.
Conditions for Return
- The chair must be in its original, undamaged condition, free from wear, stains, or damage.
- All accessories, manuals, and original packaging must be returned.
- If the chair was delivered in multiple packages, all must be returned together for a refund.
Special Return Restrictions
Fraudulent return attempts or abuse of our return policy may result in denied returns and could lead to the cancellation of future orders.
Required Evidence for Return
- Photos/videos showing the item's current condition.
- A detailed explanation for the return.
- Shipping & Restocking Fee
Return Process
- Contact our customer service for a return authorization.
- Once authorized, follow our provided instructions for returning the item to our designated Return Center.
Damages and Issues
Please inspect your order upon delivery. For any defective, damaged, or incorrect items, contact us immediately for assistance.
Refunds
Refunds are processed within 2-7 business days after our Return Center confirms the receipt and inspection of the item.